This Contact Us page keeps Wjfb customer support details, business identity, and official contact routes in one place.
OUR IDENTITY
Legal Business Name: BIRDWALK PTY LTD.Store Name: Wjfb
Physical Business Address: Templestowe, VIC 3106, Australia
ABN: 59 697 269 140
ACN: 697 269 140
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@wjfb.shopBusiness Phone Number: +61 468 201 260
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
Support requests are handled during the stated hours. Some cases, including delivery exceptions, return inspection, payment verification, or damaged parcels, may require additional details before we can complete the review.
PRODUCT QUESTIONS
For toilet-brush support, identify the SKU and whether the question concerns head geometry, silicone fins, handle sections, holder ventilation, drip tray, grate, reservoir, inner cup, package completeness, delivery condition, rinsing, drying, or return eligibility.